Return & Cancellation
Thank you for purchasing from PONTIS COMPANY LIMITED. Please review our Return & Refund Policy carefully before making a purchase.
1. Digital Products
All products sold on pontiscompanylimited.com are digital online courses. Once access is granted, the product is considered delivered.
2. Refund Eligibility
Refunds may be issued only if:
- A technical issue prevents access and we are unable to resolve it
- A refund request is submitted within 7 or 14 days of purchase
- The course has not been substantially completed or downloaded
3. Non-Refundable Situations
Refunds will not be provided if:
- You change your mind after accessing the course
- You fail to complete the course
- You do not achieve expected results
- The refund request is made after the stated refund period
4. How to Request a Refund
To request a refund, contact us at:
Email:
Include:
- Your full name
- Email used for purchase
- Course name
- Reason for the refund request
5. Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
6. Chargebacks
Unauthorized chargebacks may result in suspension of your account and access to all courses.
7. Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page.